Luxury Tandoors warrants to the original purchaser that their tandoor is free of defects in material and workmanship at the date of purchase for the following periods:
- Limited Three (3) Year Warranty to the original purchaser on all ceramic components. These ceramic components are not covered for breakage from dropping, improper storage, misuse (including incorrect first time use) or abuse
- One (1) year for all cast-iron parts and accessories
- Thirty (30) days on other accessories.
WHAT IS NOT COVERED: These Warranties are based on normal and reasonable residential use and service of the product. Commercial uses and related applications are excluded from Warranty coverage. Warranty does not apply to any incidental losses or accidental damage or breakage, or for any damage caused by: transporting; dropping; misassembly; improperly supporting; attempting to suspend the tandoor by any means other than an approved tandoor stand or solid, non-combustible surface under the base; commercial use; modifications; alterations; retrofitting with gas burners; negligence; abuse; improper care; road hazards; normal and reasonable wear and tear; floods, storms or natural disasters. Warranty coverage does not extend to scratches, dents, chips, crazing, fading, appearances or minor cosmetic cracks of the exterior that do not affect the performance of the tandoor.
Please note: When a consumer purchases from an unauthorized source or reseller, even one operating as an apparently legitimate business offering products in unopened packaging with blank warranty cards, they are buying, by legal definition, used products. When someone buys from an unauthorized reseller or retailer, or from an unauthorized online reseller, they are almost always buying re-sold items without manufacturer’s warranties regardless of any statements or claims made by the seller.
Manufacturer’s Certificate of Conformity
The manufacturer of Luxury Tandoors certifies it’s raw materials with Russian Federation Certification Authority. The certificates are available below (please click on the link to view the PDF document):