Aleksey was absolutely amazing to work with. All of my questions were answered quickly and you can’t find a more professional than Aleksey. This is an employee you cannot live without. Other reviewers also spoke very highly of the customer service and that is one of the main reasons why I went with Luxury Tandoors over a competitor, and Aleksey did not disappoint and also made the ordering process very smooth. I wish all companies had this level of excellence, if they did, they would stay in business forever.
I have had the Tandoor for a little while now and have used it a few times. I am extremely impressed with the Tandoor itself. Even though I have not mastered the cooking techniques yet, I have been very happy with the food I’ve made; and I’m very glad I bought the accessories to cook while the Tandoor is heating. The walls are thick and do an amazing job with holding the heat. I bought the Aladdin, and the price is more than worth it. I wish I had a big enough place to order 10 of them (of course through Aleksey) and invite the whole city over.
The delivery driver was also great. He was willing to take it wherever we wanted; I know that is not be expected but in our case it was superb. - 12/19/2021
I own different brand Tandoor in my previous home, so I was looking for better products to use for BBQ and bread. first let me tell you about the pride of craftsmanship's. This tandoor is solid build with all details that chief might with to have. it is high quality and gave the backyard beautful touch. the packaging was impressive, not even scratched. the tandoor retain heat for many hours and I enjoy the flat bread as my first trial. if you look for high quality tandoor, look no further. I hav been looking for many years and this is the best in the market. - 2/01/2021
I could definitely say that the Dastarkhan tandoor is one of the best addition to our home. We've had this tandoor for about a year and half, and have used it a whole lot. The tandoor has been and continues to be the talk among my circle of friends. And my home has been the favorite "goto" hangout place (pre-COVID). We've cooked a variety of food in this contraption... including bread and pizza. This has so much cooking space that it cooking for a party was not a problem... that a lot of folks enjoyed hanging out around the tandoor. This huge tandoor is 3-inches thick which holds heat for a very long time. Customer service is awesome and very quick to respond. Very pleased over all. I am looking to purchase some more accessories as well. - 11/23/2020
I received my Aladdin Tandir today. I was so securely and nicely packed, that I felt bad unpacking it. It was very secure and professionally done. The Tandir is a piece of art. Did our first cook and oh boy, it was great. Thank you Aleksey, you have been wonderful in your communication and advice. Will defintely recommend you and your tandirs. I have friends already asking me how to order. - 11/16/2020
My husband found this interesting cooking thing online , through Luxury Tandoors website , so we decided to buy it. The delivery time was delayed, due to Covid , we 're waited for 2 month., But it is worth it ! We are very happy with our new big toy, cooking every weekends , even our son 13 years old boy like to help his dad, making authentic Tandoori chicken , and Tandoori nan.
Highly recommend this product if you like traditional styles of cooking! - 10/19/2020
Excellent tandoor and stellar customer service. The ordering process was smooth and painless. The tandoor was unbelievably well packed to avoid any damage in transportation. We had a party of 15 folks come over for a barbecue party - we thoroughly enjoyed not just the food but the overall traditional cooking process. The food turned out really well - tender and above all juicy. Yummy leg of lamb, lamb chops, chicken tandoori and bihari kebabs for dinner. I would highly recommend getting a tandoor from luxury tandoors if you are into cooking and love hosting large parties. P.S.: Special thanks to Aleksey from luxury tandoors in making the end to end process smooth and customer friendly - 9/23/2020
We wanted to have a tandoor in our outdoor kitchen, did quite a bit of shopping around and finally settled with tandoor chief from luxury tandoors. I am glad i got it, Great product. Delivered in perfectly packaged crate. Never cooked in a tandoor before, tried it for the first time and pleasantly surprised by the results. Meat was so tender and juicy, I might not go back to my gas grill any time soon. Thanks Luxury Tandoors for such a good product and your great service. - 9/10/2020
Guys at Luxury Tandoors provide top level products and customer service. Always answered all my questions very quickly and always are happy to help. Purchase and delivery process was as painless as it gets. All as promised and communicated with me. My tandoor works amazingly. Very happy with results. Highly Recommend. - 6/05/2020
To start, I have to compliment the customer service for their quick response and fantastic care. I had the pleasure to deal with Arthur who was extremely helpful and timely in his replies.
My tandoor took a bit longer to deliver to Dubai due to COVID situation unfortunately, and had a few missing items.
However when I informed customer service they profusely apologized and shipped all the missing items immediately free of charge.
The tandoor itself is nothing short of a piece of art, everyone was impressed by how well it was made and designed, and exceeded my expectations in how easy it is to fire up and how delicious it makes any food you cook in it. I have a woodfired oven as well and the tandoor fortunately uses much less wood and need shorter time to reach optimal cooking temperatures.
Highly recommend everyone who loves outdoor cooking to try this tandoor. - 6/05/2020
I've been researching tandoors for quiet some time. I knew it was supposed to be good but honestly I didn't expect this. The only hard part was getting the alladin tandoor into my backyard. Really outstanding work, quality and experience. I agree with some of the other reviews there that mention the fact that it makes other grills obsolete.... meat turned out tender and juicy beyond belief! really amazing!
Update - I feel the need to update my review because I want to echo just how good the customer support, responsiveness and experience is overall. I've had some concerns regarding the tandoor and sent an e-mail with some pictures to be investigated. Without any questions warranty service was activated to full satisfaction. Companies have a lot learn from luxury-tandoors what it should look like. Without question would recommend this company to anyone and I know where I am going to be buying next gift for my family!
Thank you again! - 6/04/2020
This is the most fantastic experience from very fast communication , very fast shipping and the work of art tandoor , I love everything about it , I had the chance to enjoy cooking in it twice so far and it's just blown me a way !!
I can't wait to experiment some more
Thank you Anatoly for such a delight service and experience during the buying process . - 12/31/2019
Simply the best! Zero maintenance, self clean up, unbelievable taste, ease of cooking, super fast( once the tandoor is ready).. i could go on and on. If you enjoy cooking/ grilling outside than tha's the way to go. I have 4 grills, gas, charcoal, pellets, wood chunks ...what a waste of money, time and effort compared to this tandoor. End up buying Aladdin, what a piece of art! Read the instructions and take it easy on heating it up, i spent one hour and only few minor hairline cracks formed. Much smaller then anticipated. Don't have pics with cooked food, i simply lost myself in all that flavor and juiciness. One more thing : Packaging - Great Job guys!! Really impressed, made by hand, packed by hand a long lasting piece of art! Thank you !!! - 6/18/2019
I ordered the Aladdin back in early January, it was on back-order. I received it at the end of February along with accessories. Overall the process was stress-free and relatively easy. luxury-tandoors.com answered all my questions and was extremely patient before, during, and after the order process. Item arrived well packaged (take a look at photos), on a pallet, and well secured. It was delivered by local LTL and they did call ahead to schedule a delivery day/time with me. Overall, the product is great, maintains heat well, and makes great bbq. Company + product = A+++ - 4/23/2019
Great product, great people to deal with! I got my Tandoor Khan within 4 weeks of ordering; it was packaged properly. People at this company are available to respond to your inquiries, emails are answered within hours! I cooked whole chicken and ribs, the taste was amazing; I cannot wait to try naan, and roast lamb! Highly recommend this product! Thanks!! - 4/17/2019
Package came on time and wrapped safely. Very well established customer service. Food turns so delicious and reminds me my hometown. My Tandoor Aladdin came exactly as described with all accessories as ordered. I will recommend this product to anyone who enjoys cooking, fresh air and company of family and friends while sharing your meals. So far I cook shish cabob, vegetables, whole chicken and samsa. This is just a beginning of my adventure and exploring new opportunities to enjoy delicious food.
Aleksandr Davidov - 3/12/2019
So far very happy with the experience. I bought demo nomad tandoor as I wasn’t sure about the built of this tandoor. Well it turned out to be very well made tandoor with the luxury look and the food cooked in it was amazing full of charcoal flavour. I m now going to buy a larger tandoor for bigger backyard parties, just placed the order for tandoor alladin, got an awesome deal online with free delivery. Waiting on the delivery now.. Thanks to the whole team of luxury tandoor on creating such an awesome product.. - 1/29/2019
I decided to upgrade from a cheaper old tandoor that was okay to the 'Hunter' tandoor from Luxury tandoors the website of which I stumbled upon by accident! Initially, I was going to just buy the 3 tier rack for my old tandoor but due to the special pricing they offer and excellent customer service from Anatoly for local customers with pick up from their warehouse in Delta we decided to go ahead. From unpacking my first impression was wow and i am so happy cooking in it so far and have attached pics. Much better than a gas BBQ or grill all you require is patience and practice to make food taste so great. Will be using it for a long time to come. Highly recommend this product and company. Cheers - 6/13/2018