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website Refunds, Returns and Exchanges
Refunds and Cancellations.
We reserve the right to withhold 3% from the amount paid due to the Credit Card processing charges.
Cancellations of orders containing a tandoor, on the day of shipment, will incur a $30 restocking charge as well.
Our 30 day return policy
To be eligible for a return, your item(s) must be unused, in the original packing, and in the same condition that you received it.
If more than 30 days have elapsed since the date of purchase, we are unable to offer any refunds on returns or exchanges.
Returns and Exchanges
We require a receipt or other proof of purchase from an authorized dealer to accept returns. Before shipping your item(s) please contact us at [email protected] to confirm that your product is eligible for a return or exchange.
You will be responsible for all return shipping costs. Shipping costs are non-refundable. When shipping, we recommend that you purchase applicable shipping insurance and use a service that uses tracking. If we do not receive your returned shipment, we cannot continue processing your return or exchange.
Once your returned item(s) is received and inspected, we will send notification via email on the status of your return. If approved, your refund will be processed, and a credit will automatically be applied back to the original form of payment less any incurred shipping and handling fees. In case of exchange, we will apply the credit amount towards the item(s) you would like to exchange it for. Refund processing may take several days and will vary depending on the original form of payment and your financial institution’s policies. Please be sure to check with your financial institution before contacting us as we have no control over how quickly your refund will be processed.
All discounted demo items are FINAL SALE and are not eligible for returns or exchanges. Discounted items are still covered under our warranty policy.
I have always dreamt of owning a tandoori but living in a small floating home and having limited space it was not to be. One day when I was browsing Facebook I saw an add for Luxury Tandoors, I knew immediately I wanted one of these very attractive ovens. I contacted Aleksey and arranged a viewing and he assisted me with choosing the model and tools that suited my needs.
Aleksey personally delivered, unpacked and set the tandoori on the boat deck of my floating home. My first cooking experience was for a party of about 50 people, no pressure at all.
The oven works as advertised and the food is outstanding! Made stuffed naan last weekend and it was as good as any that I have experienced during my travels in India.
The whole purchase, service and the oven are outstanding, don't delay order one today. Must fly as need to chop wood for tomorrow's tandoori treats: Lamb stuffed Naan. Namaste.
