Refunds, Returns and Exchanges
Refunds and Cancellations.
We reserve the right to withhold 3% from the amount paid due to the Credit Card processing charges.
Cancellations of orders containing a tandoor, on the day of shipment, will incur a $30 restocking charge as well.
Our 30 day return policy
To be eligible for a return, your item(s) must be unused, in the original packing, and in the same condition that you received it.
If more than 30 days have elapsed since the date of purchase, we are unable to offer any refunds on returns or exchanges.
Returns and Exchanges
We require a receipt or other proof of purchase from an authorized dealer to accept returns. Before shipping your item(s) please contact us at firstname.lastname@example.org to confirm that your product is eligible for a return or exchange.
You will be responsible for all return shipping costs. Shipping costs are non-refundable. When shipping, we recommend that you purchase applicable shipping insurance and use a service that uses tracking. If we do not receive your returned shipment, we cannot continue processing your return or exchange.
Once your returned item(s) is received and inspected, we will send notification via email on the status of your return. If approved, your refund will be processed, and a credit will automatically be applied back to the original form of payment less any incurred shipping and handling fees. In case of exchange, we will apply the credit amount towards the item(s) you would like to exchange it for. Refund processing may take several days and will vary depending on the original form of payment and your financial institution’s policies. Please be sure to check with your financial institution before contacting us as we have no control over how quickly your refund will be processed.
All discounted demo items are FINAL SALE and are not eligible for returns or exchanges. Discounted items are still covered under our warranty policy.